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Refund and Return Policy Carraze offers a “30-Day Money-Back Guarantee” for a confident shopping experience.

Welcome to Carraze Store. Our Refund and Return Policy is designed to give you a safe, smooth, and worry-free shopping experience. If something isn’t right with your order, we make it easy to return your product or request a refund quickly and easily.

Refund and Return Policy: Conditions for Returns

You may request a return within 7 days of receiving your order. However, to qualify, the item must remain unused, unopened, and in its original packaging. This policy, in fact, helps maintain product quality for all customers.

Furthermore, if you receive a damaged, defective, or incorrect item, please notify us within 48 hours. In such cases, we will promptly replace the item or issue a full refund, including delivery charges. We want to make sure you receive exactly what you ordered.

Please note that we do not accept returns on used products, items that are no longer in their original condition, or those damaged after delivery. In addition, custom-made and clearance sale items are considered final sale and are not eligible for returns or refunds.

How We Process Refunds

After we receive and inspect your returned item, we will then initiate your refund within 7 to 10 business days. Refunds, however, apply to the product cost only. Please note: Delivery charges, starting from Rs. 200, are non-refundable unless the item is defective or incorrect.

Ultimately, we handle every refund request carefully and fairly. Our team reviews each case to ensure it meets our Refund and Return Policy.

How to Start a Return

To begin the return process, simply contact us via WhatsApp with your Order ID. You can click the link below to message our support team directly.

📱 Chat with us on WhatsApp

More Information About Shipping

For full details on shipping times and costs, please visit our Shipping Policy page. It provides helpful information both before and after your purchase.

In conclusion, we work with reliable delivery partners to ensure fast and safe shipping.

Final Thoughts on Our Refund and Return Policy

At Carraze Store, our goal is to keep your shopping experience smooth and risk-free. This Refund and Return Policy gives you peace of mind while shopping. If you have any questions or need support, our team is always ready to help.