Refund and Returns Policy

At CarrazeStore.com, we are committed to providing every customer with the best quality products and excellent service. If for any reason you are not satisfied with your purchase, you can easily resolve your issue by following our Return & Refund Policy.

Return Policy:

You can request a return within 7 days of receiving the product.

Only products that are unused, unopened, and in their original packaging will be accepted for return.

In case you receive a damaged or defective item, we will offer an exchange or a full refund.

Used products or items damaged by the customer will not be eligible for return.

Refund Policy:

If the return is approved, your refund will be processed within 7-10 working days.

Refunds will be provided only for the product cost — delivery charges are non-refundable.

Delivery charges for each order are Rs. 200 or more, which are non-refundable.

How to Request a Return:

To request a return, please contact us on WhatsApp with your Order ID.

Our WhatsApp number is available on our website.

Our team will guide you through the complete return process.

✅ Important Notes:

Custom-made or clearance sale items are not eligible for return or refund.

Every return case is individually reviewed to ensure a fair decision.